Clear, fixed-fee pricing for every engagement

Yes. We work with both independent and branded properties. For branded hotels, we work within your brand standards framework and focus on the areas where local management has discretion — typically revenue strategy, service culture, and operational efficiency.

We deliberately limit our concurrent engagements so that each client receives focused senior-level attention. This means our availability is sometimes limited, and we recommend reaching out early if you have a time-sensitive project.

Yes. While our home base is in Niagara Falls and we have deep roots in the Niagara hospitality market, we take on project-based engagements across Ontario and Atlantic Canada. For audit and training work, we prefer to be on-site at your property.

We work with properties ranging from small boutique hotels of under 20 rooms to full-service properties with 200 or more rooms. Our methodologies scale to property size, and we are transparent about adjusting scope when a property is too small or too large for a standard engagement.

Most of our engagements are priced as fixed-fee projects with a clearly defined scope and deliverables. This gives you cost certainty and aligns our incentives with delivering results efficiently. Retainer arrangements are priced on a monthly basis.

Yes, and we often recommend it. A standalone revenue audit or guest experience audit is a practical way to work together on a defined scope before committing to a broader programme. Many of our longer-term client relationships started with a single focused engagement.

We offer both. Strategic advisory, reputation management, and data analysis work are well-suited to remote delivery. Guest experience audits, service training, and operational reviews require on-site presence to be effective, and we plan travel accordingly.

For most engagements, we need a basic overview of your property (room count, outlet mix, ownership structure), a description of the challenge you are trying to solve, and your approximate timeline. We gather detailed financial and operational data after the engagement begins.

Yes. All engagements begin with a mutual non-disclosure agreement. Confidentiality is fundamental to the trust required for effective advisory work, and we take it seriously.

We are a boutique firm with a single industry focus. You work directly with experienced hospitality practitioners — not a senior partner who sells the engagement and then hands it to a junior team. Our frameworks are built from hotel-specific data, and our recommendations reflect what is actually achievable in a hotel operating environment.