Service description
We conduct a full audit of your pricing architecture, channel mix, and demand-capture practices, then build a prioritised action plan to close revenue gaps. Engagements typically span 8 weeks and include hands-on implementation support alongside your revenue or front-office team.
- 01
Who This Engagement Is For
This service is designed for hotel operators who sense their property is leaving revenue on the table but lack the internal infrastructure to diagnose exactly where. That includes independent hotels without a dedicated revenue manager, properties transitioning away from brand affiliation, and full-service hotels whose pricing practices have not kept pace with a shifting competitive set.
It is equally well suited to ownership groups preparing for a repositioning or capital event who need a clear, defensible picture of current revenue performance. If your RevPAR has plateaued or your channel mix feels inherited rather than intentional, this engagement was built for your situation.
- 02
What the Audit Covers
The engagement begins with a thorough review of your historical RevPAR and ADR performance benchmarked against your competitive set, followed by a channel-by-channel margin analysis spanning OTA, direct, corporate, and group segments. From that foundation we identify where pricing architecture is misaligned with demand patterns and where channel costs are eroding net yield.
We then move into rate strategy redesign, building seasonal and event-driven tiers that reflect the actual demand calendar of your market. Every recommendation is documented in yield management SOPs your team can operate independently after the engagement concludes.
- 03
How the Eight Weeks Unfold
Weeks one and two are dedicated to data gathering and the initial audit — your historical performance data, channel agreements, and current rate plans. By week three most properties have already identified actionable quick wins. Weeks four through six focus on redesigning the rate strategy and documenting new processes alongside your revenue or front-office team.
The final two weeks shift to hands-on implementation support and staff coaching on rate integrity and upsell conversion. The engagement closes with a final report and a 90-day implementation roadmap that gives your team a sequenced, prioritised plan to carry forward without us in the room.
- 04
Channelling Expertise Into Your Market
The Niagara Falls hospitality corridor is one of Canada's most competitive hotel markets, shaped by sharp seasonal swings, major event demand, and a mix of independent and branded competitors. Our consultants have held senior operational roles in full-service hotels in exactly this kind of environment before moving into advisory work.
That floor-level experience means we do not hand you a generic revenue management framework and leave. We adapt our methodology to your existing property management system — we are system-agnostic and have worked across all major cloud and on-premise platforms — so the process fits your current tools and team from day one.
- 05
Pricing and Engagement Options
A standalone initial revenue audit is available for properties that want a diagnostic before committing to a full engagement. The full eight-week optimisation engagement includes all deliverables listed above, from benchmarking through to the 90-day roadmap. For properties that want ongoing discipline after the initial engagement, a quarterly revenue health check is available on a retainer basis.
All fees are in Canadian dollars and are quoted inclusive of applicable taxes as noted at the time of proposal. For details on payment terms and conditions, please refer to the site's Sales Terms.
- 06
What You Receive at the End
The final deliverable is a structured report combining all audit findings, the redesigned rate strategy, documented SOPs, and a 90-day implementation roadmap with clear priorities and owners. It is written to be used by your team, not filed away — each section maps directly to an operational action.
Because we take on a limited number of engagements at a time, the consultant who leads your audit is the same person who delivers the coaching and the final report. There is no handoff to a junior team member midway through. That continuity is deliberate, and it is how we ensure the depth of the work holds from week one to week eight.
What the service includes
- Historical RevPAR and ADR benchmarking against competitive set
- Channel-by-channel margin analysis (OTA, direct, corporate, groups)
- Rate strategy redesign with seasonal and event-driven tiers
- Yield management process documentation and SOP creation
- Staff coaching on rate integrity and upsell conversion
- Final report with 90-day implementation roadmap
How an engagement works
- 1
Discovery Call
We begin with a confidential conversation to understand your property's situation, goals, and constraints. This call helps us determine whether there is a good fit and what scope of engagement makes sense.
- 2
Scope & Proposal
We prepare a written proposal outlining the engagement scope, methodology, timeline, and fee. For complex situations, we may recommend a standalone diagnostic before committing to a full engagement.
- 3
Data Collection & Audit
We gather and analyse your property's performance data, conduct on-site visits or mystery-guest stays as appropriate, and complete structured interviews with key department heads.
- 4
Analysis & Recommendations
We synthesise findings into a prioritised action plan with realistic impact estimates. Recommendations are reviewed internally for feasibility before being presented to your team.
- 5
Debrief & Handover
We present findings and recommendations in a structured debrief session with ownership and department heads, answer questions, and agree on next steps. All materials are handed over in editable formats.
Price
| Initial revenue audit (standalone) | $2,800 |
|---|---|
| Full 8-week optimisation engagement | $8,500 |
| Quarterly revenue health check (retainer) | $1,800 |
Gross prices are for guidance only. You will receive an exact quote before work begins.
Frequently asked questions
How quickly will we see results?
Most properties identify actionable quick wins within the first 3 weeks of the audit phase. Measurable RevPAR improvement typically appears within 60 to 90 days of implementing the rate strategy changes.
Do you work with our existing property management system?
Yes. We are system-agnostic and have worked with all major cloud and on-premise PMS platforms. We adapt our methodology to your current tools rather than requiring you to change software.
Is this suitable for a small independent hotel?
Absolutely. Independent properties often have the most to gain because they lack the brand-level revenue management infrastructure. We scale the engagement scope to fit your property size and team capacity.
